Terms and Conditions for Man With Van Hackney Services

These Terms and Conditions set out the basis on which Man With Van Hackney provides removals, transport, loading, unloading, collection, and related service arrangements to customers in the UK. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. If anything is unclear, the customer should ensure that they understand the scope, limitations, and obligations involved before the service date.

For the purposes of these terms, references to “we,” “us,” and “our” mean the service provider operating under the man and van Hackney service name, and references to “you” or “the customer” mean the person or business booking the service. These terms apply whether the booking is made by phone, email, online form, or any other accepted method. They apply to domestic, commercial, one-off, and repeat bookings unless a separate written agreement says otherwise.

The service may include collection and delivery of furniture, boxes, appliances, office items, and other goods, subject to legal, safety, and operational restrictions. We reserve the right to decline any item, location, or request that cannot reasonably be carried out safely, lawfully, or with the equipment and personnel allocated to the job. These terms are intended to create a clear relationship between the customer and Man With Van Hackney while remaining consistent with applicable UK law.

Booking Process

A booking is considered a request for service until it has been confirmed by us. When you enquire, you must provide accurate details about the items, collection and delivery addresses, access conditions, preferred dates and times, and any special handling requirements. Where relevant, you should also disclose stairs, parking limits, lift access, narrow entrances, restricted zones, or any other factor that may affect the work. We rely on the information you provide to allocate the correct vehicle, staff, and time.

Once we have reviewed the request, we may provide an estimate, quotation, or indicative price based on the information supplied. A quotation may be subject to change if the scope of work differs from the description given at the time of booking. Your booking is only confirmed when we have accepted the job and, where required, received the agreed deposit or written confirmation. We may refuse or withdraw a booking if the requested service is not suitable, safe, lawful, or available at the required time.

It is your responsibility to ensure that the booking information remains accurate up to the service date. If any material detail changes, you must notify us as soon as possible. Material changes may include additional items, longer carrying distances, property access changes, waiting time, dismantling requirements, or a change in schedule. In such cases, the price, timing, or staffing of your Hackney man and van service may need to be adjusted. Failure to disclose relevant changes may result in delay, extra charges, or cancellation at our discretion.

Service Standards and Customer Responsibilities

We will use reasonable care and skill in providing the agreed service. However, the customer must cooperate fully to allow safe and efficient completion of the job. You must ensure that items are ready for collection at the agreed time, packed appropriately where applicable, and accessible for loading. Unless agreed in writing, we do not provide packing materials, professional packing services, or specialist dismantling beyond ordinary handling assistance associated with the job.

You are responsible for ensuring that goods are suitable for transport and are not prohibited, dangerous, or unlawful to move. This includes, without limitation, hazardous substances, flammable materials, explosives, illegal goods, live animals, perishables requiring temperature control, and any item restricted by law or by carrier policy. We may inspect items before loading and may refuse to carry anything we reasonably believe poses a risk to people, property, or compliance. Any refusal on these grounds will not automatically entitle the customer to a refund.

If a property or delivery point has limited access, the customer must obtain any necessary permissions, permits, or building approvals in advance. This includes parking permissions, loading bay arrangements, and access authorisations for flats, offices, gated areas, or private roads. If we incur delay or additional expense because access was not properly arranged, additional charges may apply. The customer should also ensure that the route is clear and that fragile, high-value, or sentimentally important items are protected as appropriate.

Payments, Charges, and Invoicing

Our prices may be based on hourly rates, fixed quotations, distance, load size, vehicle size, number of staff, waiting time, or a combination of these factors. Any quotation provided is valid only for the period stated or, if no period is stated, for a reasonable time. We reserve the right to amend any estimate if the work changes materially, if additional time is required, or if the actual conditions differ from those described at booking.

Unless agreed otherwise, payment is due on the day of service or immediately upon completion. We may require a deposit to secure a booking, and any deposit requirement will be communicated before confirmation. Accepted payment methods may include bank transfer, card payment, or other methods we choose to offer from time to time. Where an invoice is issued to a business customer, payment must be made within the stated payment terms. Late payments may incur interest and reasonable recovery costs where permitted by law.

Any additional charges will be explained where practicable and may include waiting time, congestion caused by access issues, extra labour, carriage of additional items, multiple trips, stairs where this was not disclosed, parking charges, tolls, or disposal fees where applicable. Man With Van Hackney reserves the right to suspend or refuse completion of the service if payment has not been made in accordance with the agreed terms. If card payments are reversed or disputed without valid reason, we may charge administration costs and recover related losses where lawful.

Cancellations, Rescheduling, and Delays

You may request to cancel or reschedule a booking, but any such request must be made as soon as possible. Cancellation charges may apply depending on how much notice is given, whether staff or a vehicle have already been allocated, and whether preparatory work has been undertaken. If you cancel with insufficient notice, you may be liable for a reasonable proportion of the agreed charge or for the deposit, where this is permitted by law and justified by the loss incurred.

If we need to cancel or reschedule due to unforeseen circumstances, vehicle issues, staff availability, severe weather, road closures, legal restrictions, or events beyond our reasonable control, we will aim to offer an alternative time. We are not responsible for indirect losses arising from such rescheduling, provided we have acted reasonably. For avoidance of doubt, delays caused by traffic, loading difficulties, parking restrictions, or inaccurate information supplied by the customer do not constitute a breach of contract by us.

Where a delay occurs on the day, we will make reasonable efforts to complete the job within a revised timeframe. The customer must remain available and responsive to facilitate any changes. If the customer is absent, unreachable, or unwilling to proceed after a reasonable delay caused by their own actions or omissions, we may treat the booking as a cancellation or aborted job and charge accordingly. The same principle applies where access is denied or the work cannot be completed safely.

Liability and Insurance

We will take reasonable care when handling your goods, but liability is limited to loss or damage caused by our proven negligence or wilful misconduct. We are not responsible for pre-existing damage, items inadequately packed by the customer, hidden defects, structural weakness in furniture, or damage arising from normal wear and tear during reasonable handling. Fragile items, glass, antiques, electronics, and high-value goods should be specially protected and declared in advance if additional precautions are needed.

Our liability does not extend to indirect, consequential, or economic losses such as loss of profit, loss of business opportunity, missed deadlines, or inconvenience, except where such exclusion is not allowed under applicable law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If a claim is made, you must notify us promptly and provide evidence of the loss or damage, including photographs where possible.

Any claim for damage must be raised within a reasonable time after completion of the service and before the goods are materially altered, repaired, or disposed of, except where immediate reporting is impossible. We may request inspection of the goods, packaging, or location before accepting a claim. If we are liable, our maximum liability will be limited to the lower of the market value of the affected item or the amount recoverable under our applicable insurance or legal limit, unless otherwise required by law.

Waste Regulations and Disposal

Where the service includes removal, clearance, or disposal of unwanted items, the customer must ensure that the waste is declared accurately and classified correctly. Waste must not be presented as general household goods if it includes electrical items, hazardous materials, construction waste, clinical waste, or other controlled waste. Hackney man with van services may transport waste only in accordance with applicable UK waste duty-of-care requirements and any relevant licence or authorisation arrangements.

The customer remains responsible for describing waste truthfully and for disclosing any regulated materials before the job starts. If controlled or hazardous waste is identified after collection has begun, we may stop the work, return the items, or refuse further handling. Additional charges may apply if specialist disposal arrangements, segregation, or lawful transfer processes are required. We do not accept responsibility for misclassification by the customer and may rely on the information provided when arranging disposal or transfer.

Where applicable, waste transfer notes, receipts, or other compliance records may be generated or retained in order to meet regulatory obligations. The customer agrees to cooperate with any reasonable compliance checks. Illegal dumping, fly-tipping, or disposal in breach of environmental law is strictly prohibited. If the customer instructs or attempts to induce unlawful disposal, we may terminate the service immediately and report the matter where required or appropriate under UK law.

Property, Access, and Conduct

We expect all parties to behave respectfully and to allow our staff to work in a safe environment. Abusive, threatening, discriminatory, or aggressive conduct will not be tolerated. We may withdraw staff from the job if the working environment becomes unsafe or if the customer or anyone acting on their behalf interferes with safe operation. In such cases, charges may still apply for time spent, travel, and costs already incurred.

The customer is responsible for ensuring that parking, access, and loading areas are lawful and suitable for the vehicle used. If parking fines, wheel-clamping charges, towing fees, or other penalties are incurred because the customer did not arrange suitable access or gave incorrect instructions, the customer will be responsible for reimbursing those costs where lawful. We will, however, take reasonable steps to minimise such risks and to act prudently at the site.

We may also refuse to move items where doing so would risk damage to the property, breach building rules, or create an unsafe manual handling condition. This may include excessively heavy items, items too large for safe passage, or objects that require specialist tools beyond the agreed job. Our team may choose the method of carrying, lifting, loading, and securing goods, provided it is reasonable and consistent with safe practice.

Complaints, Force Majeure, and General Terms

If you are dissatisfied with any aspect of the service, you should notify us promptly so that we can investigate. We may request details, photographs, invoices, or other supporting information. Any remedy offered will depend on the facts, the nature of the issue, and the extent of any proven loss. Nothing in this section affects your statutory rights as a consumer where applicable.

We are not liable for failure or delay caused by events outside our reasonable control, including but not limited to extreme weather, fire, flood, accident, strike, civil unrest, epidemic, government action, road closure, or sudden equipment failure not caused by our negligence. In such circumstances, we will try to resume performance as soon as reasonably possible or agree a revised arrangement. If performance becomes impossible, either party may end the affected booking without liability for the non-performance itself.

These terms may be updated from time to time to reflect changes in business practice or law. The version applicable to your booking is the version in force at the time the booking is confirmed, unless a later change is required by law. If any provision is found to be unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any term immediately does not waive our right to enforce it later.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer protection rules provide otherwise. If the customer is based elsewhere in the UK, nothing in these terms is intended to remove any rights that cannot lawfully be excluded under local mandatory law.

By proceeding with a booking for Man With Van Hackney, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The agreement is formed on the basis of the information supplied, the service confirmed, and any written or recorded modifications agreed by both parties. These terms are intended to provide fair, lawful, and practical arrangements for a professional man with van Hackney service in the United Kingdom.