These Terms and Conditions set out the basis on which Man With Van Hackney provides removal, transport, loading, unloading, and related van services to customers in the UK. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to be clear, fair, and practical, while protecting both the customer and the service provider.

For the purposes of these terms, references to “we”, “us”, and “our” mean the provider of the man and van service, and references to “you” and “your” mean the customer. The phrase man with van service includes local and long-distance moves, single-item transport, collection and delivery work, and similar transport assistance agreed in advance. Any special requirement must be confirmed before the booking is accepted.

These terms apply to all bookings unless otherwise agreed in writing. If there is any inconsistency between these terms and any specific written quotation, the written quotation will take priority only for the matters it addresses. Nothing in these terms affects your statutory rights under UK consumer law.

1. Booking Process

A booking is only considered accepted when we have confirmed it, either verbally or in writing. A request for a quote does not create a binding booking. When arranging a Hackney man with van or any other UK moving service, you must provide accurate information, including the collection address, delivery address, preferred date, access details, item list, estimated volume or weight, and any special handling requirements.

We may base the quote on the information provided at the time of booking. If the details later prove incomplete or incorrect, we reserve the right to revise the price, alter the vehicle size, change the number of staff, or refuse to proceed if the job cannot be completed safely or lawfully. It is your responsibility to ensure that all items are ready for collection at the agreed time and that any parking, access, or building restrictions are disclosed in advance.

We may ask for photographs, measurements, or additional information before confirming a van and man service. Where needed, we may also require a deposit to secure the slot. Bookings made for specific times are subject to reasonable delays caused by traffic, loading conditions, weather, or circumstances outside our control. Where we anticipate a significant delay, we will aim to keep you informed.

Bookings involving fragile, valuable, oversized, or unusual items may be subject to extra terms, including packaging requirements or a higher service charge. We do not guarantee the movement of prohibited, dangerous, or unlawfully held goods. You must not include any item that cannot legally be transported or handled by a standard removal service.

If a booking requires additional labour, waiting time, dismantling, reassembly, or use of specialist equipment, these services may be charged separately. Unless expressly agreed otherwise, the service is provided on a same-day or pre-booked basis, with the final timing dependent on route, workload, and operational conditions.

2. Payments and Charges

All prices are stated in pounds sterling unless otherwise agreed. Charges may be based on hourly rates, fixed quotations, distance, number of movers, waiting time, congestion, parking, or a combination of these factors. A quoted price is only valid for the agreed scope of work and may change if the job differs from the original description. Any additional charges will be explained where reasonably practicable before they are applied.

Payment is due in full at the time stated in the booking confirmation. We may accept bank transfer, card payment, cash, or another agreed method. Where a deposit is required, the booking may not be secured until the deposit has been received. In some cases, we may require immediate settlement before unloading is completed or before goods are released.

Unless otherwise stated, our prices do not include third-party fees such as parking permits, congestion-related costs, tolls, ferry charges, storage fees, disposal fees, or charges imposed by buildings, estates, or local authorities. If such costs are incurred while carrying out the man and van Hackney service, they may be added to the final bill if they were not reasonably avoidable and are properly evidenced.

Late payment may result in additional administrative charges and, where legally permitted, interest. Any unpaid amounts may be pursued through lawful recovery methods. If a payment is declined or reversed after completion of the service, you remain liable for the outstanding balance.

We reserve the right to suspend, postpone, or cancel a booking if payment terms are not met, if the customer fails to provide required details, or if there is a reasonable concern about fraud, misuse, or unsafe working conditions. Any refund due will be calculated according to these terms and any applicable consumer law rights.

3. Cancellations and Amendments

You may cancel or amend a booking by giving notice as early as possible. Cancellation terms may vary depending on the type of service, distance, staffing level, and any non-refundable costs already incurred. For a standard man with van Hackney service, a cancellation fee may apply if notice is not provided within a reasonable time before the scheduled start.

If you cancel after we have already allocated time, staff, or vehicle resources, we may retain some or all of the deposit to cover losses. Where we have incurred direct costs, such as parking, road permits, or outsourced support, those costs may also be deducted or charged separately. If you request a date change, we will try to accommodate it, but rescheduling is subject to availability.

If you are not present at the agreed collection time, if access is unavailable, or if the job cannot proceed because the property is not ready, we may treat this as a late cancellation or failed attendance and charge accordingly. We will not be responsible for losses caused by your failure to provide accurate access information or to prepare the items for loading.

4. Liability and Customer Responsibilities

We will take reasonable care when handling your goods, but our liability is limited in accordance with these terms and applicable law. You are responsible for ensuring that items are appropriately packed, labelled, and protected unless we have expressly agreed to pack or wrap them. Fragile goods, electronics, glass, artwork, antiques, and sentimental items should be declared in advance so that suitable precautions can be taken.

We are not liable for loss or damage caused by pre-existing defects, poor packing, hidden weaknesses, inherent vice, ordinary wear and tear, or instructions given by you against our advice. We are also not liable for damage arising from goods that were not fit for transport, not correctly secured, or not suitable for the method of movement used. Where you pack items yourself, you accept the risk associated with that packing unless we have acted negligently.

Our total liability for any claim arising from a single booking shall be limited to the amount paid for that booking, except where law requires otherwise. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Any claim for damage must be notified as soon as reasonably possible and, where practicable, before goods are used, moved onward, or unpacked extensively.

We will not be responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, or delay-related inconvenience, unless the loss was foreseeable and caused by our breach of contract in a way that the law makes us answerable for. If you ask us to enter a property or move items in a way that increases risk, you agree to take reasonable steps to protect floors, walls, and fixtures unless otherwise agreed.

You must ensure that all relevant ownership rights exist for the goods being moved. By booking a van and man Hackney service, you confirm that you are entitled to instruct us to transport the items and that they are not stolen, counterfeit, or subject to legal restriction. If any authority, landlord, building manager, or third party prevents completion due to a matter within your control, you may remain liable for the charges incurred.

5. Waste, Disposal, and UK Regulations

Waste removal, disposal, and clearances are only included if specifically agreed. We are not a general waste carrier unless stated in the booking confirmation. If we transport items for disposal, you must accurately describe them in advance and must not include hazardous, clinical, chemical, asbestos-containing, pressurised, flammable, or otherwise controlled materials unless we have expressly agreed and are legally permitted to handle them.

Under UK waste regulations, it is the customer’s responsibility to ensure that waste is properly identified and that no unlawful disposal occurs. We may refuse to carry items that we reasonably believe are prohibited, unsafe, or not compliant with waste handling requirements. If we accept waste for disposal, it will only be moved and processed in a lawful manner and may be taken to an authorised facility or transfer point.

You must not leave items for disposal without clear instruction. Fly-tipping, unlawful dumping, and improper transfer of waste are serious offences. If you present waste as household goods, removals, or reusable items when it is actually controlled waste, you may be liable for any resulting loss, penalties, or compliance costs. We reserve the right to request evidence of contents or source where required by law or operational need.

Any recyclable, reusable, or donation-related sorting must be agreed in advance. We do not guarantee that items marked for disposal will be separated, re-used, or recycled unless such an arrangement is specifically part of the service. If we identify potentially dangerous waste during loading or unloading, we may stop work immediately and seek further instructions.

By using our UK man with van service, you acknowledge that waste-related transport must remain lawful, traceable where required, and consistent with all relevant environmental and transport obligations. We may refuse any load that creates a risk of regulatory breach, health and safety concern, or contamination of the vehicle or other goods.

6. Service Standards, Delays, and Force Majeure

We will carry out the service with reasonable skill and care. However, we do not guarantee arrival at an exact minute or completion by a fixed time if conditions outside our control affect the job. Delays may arise from traffic, road closures, weather, breakdowns, staff illness, access restrictions, public events, or other operational issues.

If a force majeure event prevents or delays performance, we may suspend the service, reschedule the booking, or cancel it without liability for indirect losses. Force majeure includes events beyond reasonable control such as severe weather, strikes, accidents, emergency incidents, acts of government, or major infrastructure disruption.

Where possible, we will try to complete the work using alternative arrangements, but we are not obliged to incur unreasonable additional expense or risk. If the service is partially completed, you will be charged fairly for the portion delivered and any costs already incurred.

7. Governing Law and General Provisions

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to the service, the quotation, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another jurisdiction is required by mandatory consumer law.

If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remainder will continue in full force. No failure or delay by us in enforcing any right shall be treated as a waiver of that right.

These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a newer version is expressly agreed. Using the man and van service after changes have been notified will be taken as acceptance of the updated terms for future bookings.

Summary of acceptance: by confirming a booking, you agree to provide accurate information, pay charges on time, cancel with reasonable notice, take responsibility for lawful goods and waste, and accept the liability limits and governing law set out above.